RAMKUMAR N A

[email protected] +91 9446764019 Nandilathparambil House, Thrissur, Kerala

PROFESSIONAL SUMMARY

Detail-oriented and customer-focused banking professional with [X years] of experience in retail and commercial banking operations. Skilled in handling cash transactions, account management, loan processing, and customer service with accuracy and efficiency. Adept at building strong client relationships, resolving issues promptly, and ensuring compliance with financial regulations. Proficient in digital banking tools, financial documentation, and cross-selling banking products to meet organizational goals. Recognized for integrity, teamwork, and delivering exceptional service in fast-paced environments.

WORK EXPERIENCE

Customer Relationship Officer
08/2022 - 08/2025
CSB Bank , Thrissur, Kerala
Act as the primary point of contact for customers regarding accounts, loans, deposits, and other services.
Resolve customer queries and complaints promptly to maintain satisfaction and loyalty.
Provide personalized financial advice based on customer needs
Build and maintain long-term relationships with clients to encourage repeat business
Promote new banking product
Conduct regular follow-ups with customers to ensure they are satisfied with services
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
04/2019 - 03/2022
Smart Residency , Thrissur, Kerala
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Processed customer orders and accurately handled payment transactions.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Counted money in drawers at beginning and end of each shift.
Junior Assistant
05/2016 - 03/2019
Manappuram Finance , Thrissur, Kerala
Use computers for various applications, such as database management or word processing.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Arrange for necessary maintenance or repair work.
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output.
Maintained accurate records of financial transactions for efficient budget tracking and reporting purposes.
Enhanced office efficiency by organizing files, managing calendars, and coordinating meetings.

EDUCATION

Bachelor Of Science (Mathematics)
01/2013 - 01/2016
KKTM Government College , Pullut, Kerala

SKILLS

Other: Customer service, Paperwork processing

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