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Led end-to-end product development for jewellery findings, reducing time-to-market by 15%
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Translated customer requirements into manufacturable designs using CAD/CAM and tooling feasibility analysis
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Collaborated with tool room, production, and QC teams to optimize production capabilities and tolerances
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Managed multiple product development iterations, improving first-pass yield by 12% through customer feedback integration
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Conducted functional, dimensional, and visual QC using ATQ systems and standard gauges, ensuring 98% compliance with specifications
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Acted as technical liaison for customers, resolving PD queries and quality concerns, enhancing customer satisfaction scores by 10%
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Led failure analysis and complaint resolution, preparing technical reports and QC summaries for joint customer reviews
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Developed and standardized SOPs, process flow charts, and control plans, increasing operational efficiency by 20%
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Implemented continuous improvement initiatives in R&D and QC processes, reducing defects by 8% annually
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Utilized Vickers Hardness testing and other metallurgical techniques to ensure product durability and quality
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Streamlined communication between cross-functional teams, accelerating project delivery timelines by 10%
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Mentored junior engineers on quality control protocols and product development best practices