RUBY LANGLOIS

[email protected] • 830-318-3442 • Pennsylvania
LinkedIn: www.linkedin.com/in/ruby-langlois-382b3442

PROFESSIONAL SUMMARY

Dynamic Operations Management graduate with proven leadership experience in retail operations, driving efficiency and enhancing team performance. Successfully led a team of 15 to achieve a 20% increase in inventory accuracy and a 5% reduction in shrink through streamlined processes. Adept at leveraging structured thinking and strong organizational skills to optimize logistics and elevate customer service standards. Committed to fostering a collaborative environment that empowers teams to exceed performance targets.

WORK EXPERIENCE

Team Lead
12/2020 - Present
Walmart , New Braunfels TX
• Lead a team of 12 associates in executing efficient receiving operations and inventory management to maintain accurate stock levels and ensure timely merchandise flow
• Enforced safety protocols and company policies to protect employees and minimize liability risks
• Promoted high customer satisfaction by resolving issues with product knowledge, empathy, and friendly service
• Trained, coached, and mentored new team members to build confidence, improve performance, and support career development
• Delegated tasks effectively by setting clear priorities and goals aligned with store objectives
• Partnered with store leadership to implement strategic initiatives and drive continuous improvement across backroom and front-end operations
Assistant Manager
03/2018 - 02/2021
Snax Maxx, TX , Canyon Lake TX
• Managed daily operations, including staff scheduling, inventory control, and customer service
• Supervised and trained a team of 8 employees to ensure high levels of performance and customer satisfaction
• Developed and implemented promotional strategies to increase store traffic and sales
• Conducted regular audits to ensure compliance with company policies and procedures
Retail Associate
06/2017 - 03/2018
7 eleven , Canyon Lake TX
• Operated cash register and managed end-of-shift balancing
• Restocked shelves and maintained inventory levels
• Delivered excellent customer service and resolved inquiries
• Store transitioned to Snax Max

EDUCATION

Bachelors in Science
05/2025
SNHU
People And Business Leadership certificate
11/2021
Bellevue University

SKILLS

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