SAMUEL TEBOHO KHAMBULE

[email protected] • 066 207 9187 • Tang street Constantia Park, Kroonstad

PROFESSIONAL SUMMARY

Experienced Call Centre Agent with over 4 years of experience at Counterpoint Trading CC. Possess strong customer service expertise and excellent problem-solving abilities. Skilled in handling high call volumes and resolving customer inquiries efficiently. Completed Certificate in Security Officer Grade C and eager to continue learning.

WORK EXPERIENCE

Call Centre Agent

01/2015 - 01/2019

Counterpoint Trading CC

• Managed high call volumes efficiently to ensure customer satisfaction

• Resolved customer inquiries promptly and accurately

• Handled customer complaints effectively, resulting in increased customer retention

• Maintained detailed records of customer interactions and feedback

• Collaborated with team members to optimize workflow processes

• Assisted in training new employees on company procedures and policies

• Implemented feedback received from customers to improve service quality

EDUCATION

National Senior Certificate (Matric)

01/2007

Phephetso Secondary School

SKILLS

CERTIFICATIONS

Completed Certificate in Security Grade C (PSIRA Registered)

10/2023

Chithi Holdings

ACHIEVEMENTS

• Certificate of Recognition COUNTERPOINT TRADING CC