SAMUEL TEBOHO KHAMBULE

[email protected] • 066 207 9187 • Tang street Constantia Park, Kroonstad

PROFESSIONAL SUMMARY

Experienced Call Centre Agent with over 4 years of experience at Counterpoint Trading CC. Possess strong customer service expertise and excellent problem-solving abilities. Skilled in handling high call volumes and resolving customer inquiries efficiently. Completed Certificate in Security Officer Grade C and eager to continue learning.

WORK EXPERIENCE

Call Centre Agent
01/2015 - 01/2019
Counterpoint Trading CC
• Managed high call volumes efficiently to ensure customer satisfaction
• Resolved customer inquiries promptly and accurately
• Handled customer complaints effectively, resulting in increased customer retention
• Maintained detailed records of customer interactions and feedback
• Collaborated with team members to optimize workflow processes
• Assisted in training new employees on company procedures and policies
• Implemented feedback received from customers to improve service quality

EDUCATION

National Senior Certificate (Matric)
01/2007
Phephetso Secondary School

SKILLS

CERTIFICATIONS

Completed Certificate in Security Grade C (PSIRA Registered)
10/2023
Chithi Holdings

ACHIEVEMENTS

• Certificate of Recognition COUNTERPOINT TRADING CC