SUBASHREE MURALI

[email protected] • +91 9626052935

PROFESSIONAL SUMMARY

HR professional with 8 years of experience across startups and global enterprises, specializing in People Experience and Operations. Proven track record in driving employee engagement, improving retention, and optimizing HR processes. Skilled in building scalable talent strategies, implementing data-driven solutions, and fostering inclusive cultures that enhance both employee satisfaction and business performance.

WORK EXPERIENCE

HR MANAGER

01/2023 - Present

Pubblisher Media and Whiteleaf Talent Management

• Established comprehensive HR infrastructure for two startups, including policy development, HRMS implementation, and workflow systemization, enhancing operational efficiency.

• Led end-to-end HR operations with a people-centric approach, improving employee experience and reducing voluntary attrition.

• Built a structured recruitment pipeline leveraging LinkedIn and networking, cutting time-to-fill by 30% and elevating hire quality.

• Designed and launched an internship program achieving 85% conversion to full-time roles, securing a robust talent pipeline

• Partnered with leadership to align performance appraisals with growth strategies, identifying skill gaps and coordinating targeted upskilling initiatives

ASSOCIATE – TALENT & HR

03/2022 - 12/2022

Enterprise Bot

• Supported hiring across tech and non-tech functions, improving candidate experience and strengthening employer branding

• Streamlined onboarding and training processes, ensuring smooth assimilation of new hires

• Managed HR MIS and reporting to provide leadership with insights on headcount, performance, and training effectiveness

• Handled administrative and operations support for engagement initiatives, including independently organizing a Rewards & Recognition event in another city, ensuring seamless execution and employee participation

HR ASSISTANT – EMPLOYEE RESOURCE CENTER (ERC)

01/2020 - 03/2022

Amazon

• Resolved complex HR queries of 2000+ US employees related to payroll, time off, and benefits with a high resolution rate ensuring positive employee experience

• Partnered with recruitment teams to support hiring drives and onboarding initiatives

• Mentored new hires within ERC, supporting faster ramp-up and consistent service quality

• Partnered with onboarding teams to enhance Day-1 experience for new hires

• Facilitated process improvements that reduced ticket resolution time by 35%

PROCESS ASSOCIATE (MORTGAGE OPERATIONS)

08/2018 - 12/2019

Xome / Blend

• Delivered accurate, time-sensitive support for US mortgage processes while collaborating across teams

• Identified process improvements that improved accuracy and turnaround times

CUSTOMER SUPPORT ASSOCIATE

07/2017 - 07/2018

Amazon

• Delivered frontline customer support for US clients, consistently recognized for empathy, problem solving, and service quality

• Recommended workflow improvements based on customer insights, leading to smoother resolution processes

EDUCATION

Bachelor of Commerce

01/2014 - 01/2017

BHARATHIYAR UNIVERSITY

Human Resource Management- People Experience

01/2025

UNIVERSITY OF MINNESOTA

SKILLS

Technical Skills: Talent Acquisition, Onboarding & Induction, Performance Management, Employee Engagement, Retention Strategies, HR Policies & Compliance, Payroll & Attendance Management, Training & Development Coordination

Soft Skills: Client Servicing, Employee Relations, Communication, Problem Solving, Team Collaboration, Adaptability

Tools: Zoho People, Applicant Tracking Systems, LinkedIn Recruiter, Naukri, HRIS, Payroll Software

Other: Employer Branding, Third Party Hiring, HR Operations, Rewards & Recognition Programs, Employee Experience