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Mentored and guided a team of 14 employees, resulting in a 20% increase in task completion efficiency over six months
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Implemented performance management strategies that improved team productivity by 15%, consistently meeting or exceeding production targets
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Led daily team huddles to discuss process updates, fostering a culture of open communication and collaboration that enhanced team morale
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Spearheaded process improvement initiatives, conducting regular audits that ensured 100% compliance with ISO standards and enhanced Information Security protocols
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Conducted root cause analysis in deficient areas, successfully identifying and resolving issues that reduced operational errors by 15%
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Initiated and led multiple projects aimed at enhancing Customer Experience, resulting in increase in positive customer feedback ratings
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Specialized in content creation and governance, ensuring all materials met organizational standards and improved stakeholder engagement by 20%
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Worked extensively on Citrix environment and claims management tools such as Guidewire to support operations delivery and efficiency
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Best Manager award received from Client in Mar 2025 and annual award in Sep 2025