Doben C. Villaruz

[email protected] • 09213417854 or 09760551957 • Toreno Heights Subdivision, Daan Banwa, Lot 2 Block 37, Victorias City 6119, Negros Occidental

PROFESSIONAL SUMMARY

I am seeking for a company that is suitable for my skills and experience and also to improve the status of the company.

WORK EXPERIENCE

Sales Representative
08/2019 - 01/2020
Concentrix (Sprint)
• Handling the needs of our customers with great customer service
• Offering services such as leasing of smartphones from different brands
• Providing our customers with the best-selling and affordable plans for leasing of smartphones
E-care Technical Chat Support
07/2020 - 09/2020
Concentrix (Comcast West)
• Receive incoming chats from our customers asking for assistance and providing them with the best resolution
• Upselling cable, phone, and internet to promote sales and revenue
Customer Service Representative, CSR
07/2021 - 06/2022
Concentrix (Mediacom)
• Receive incoming calls from our customers asking for assistance and providing them with the best resolution about the issue
• Upsell for other LOB’s (line of business) like cable, internet, phone and home security
• Provide retention offers to customers who are terminating their contract to save customer and retain their plan at an affordable price
Customer Service Representative
10/2022 - 12/2022
IQOR Bacolod (1800Flowers Sales & Service)
• Handling the needs of our customers with great customer service
• Handling sales calls and accommodate the needs of customers depending on the season and events
• Upselling for add-ons, memberships and multiple orders for our customer’s needs
Freelance Researcher & Gaming Writer
01/2023 - 03/2023
Gamesfuze & Itemlevel (Online Publishing Company)
• Research and writing (about video games)
• Writing articles about the video game industry, researching gameplay videos and make an article about the specific game that is trending on social media and streaming sites
• As a writer it’s also our responsibility to make sure that the content we’re publishing is up to date and reader-friendly
Customer Service Representative
10/2023 - 01/2026
IQOR Talisay
• Provide accurate product or service information
• Resolve issues and escalate when needed
• Process orders, updates, or account changes
• Document interactions in the system
• Maintain a professional and friendly attitude
• Assist customers with inquiries and concerns

EDUCATION

AB Communication
01/2015 - 01/2019
University of St. La Salle Bacolod
01/2011 - 01/2014
Don Bosco Technical Institute , VICMICO
01/2004 - 01/2011
Jack & Jill School Castleson High Victorias City

SKILLS

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