GORDON WALLY

[email protected] • 74642084

PROFESSIONAL SUMMARY

As an ICT Enthusiast, I bring a wealth of experience to the table. My passion for technology and innovation drives me to excel in this dynamic field. With a strong background in information and communication technology, I am equipped with the skills necessary to deliver exceptional results.

WORK EXPERIENCE

IP Engineer
01/2022 - Present
Digicel PNG Ltd
• Led proactive monitoring and optimization of network performance, achieving a 15% reduction in downtime across IP infrastructure
• Implemented advanced troubleshooting protocols using Cisco and Juniper tools, resolving 95% of network issues within SLA targets
• Spearheaded infrastructure upgrades that improved network capacity by 20%, supporting increased user demand and service reliability
• Collaborated with cross-functional teams to streamline incident response processes, enhancing customer satisfaction scores by 10%
NOC Engineer
01/2020 - 01/2022
Digicel PNG Ltd
• Led proactive monitoring and escalation of network alarms using SolarWinds and Nagios, reducing network downtime by 25% and improving KPI compliance
• Collaborated with cross-functional teams to resolve outages swiftly, enhancing network reliability and customer satisfaction
• Implemented automated alerting protocols that decreased incident response time by 30%, optimizing operational efficiency

EDUCATION

Advance Professional Diploma in Information Technology
01/2018 - 01/2020
Datec Learning Centre
Upper Secondary School Certificate
01/2014 - 01/2017
Don Bosco Technical School

SKILLS

Technical Skills: Computer Networking, IP Routing, Network Security, TCP/IP, Network Troubleshooting
Soft Skills: Leadership, Ability to Work Under Pressure, Ability to Multitask, Organizational Skills, Team Collaboration
Tools: Wireshark, Cisco IOS, SolarWinds, Network Management Systems, Linux
Other: CCNA Certification, Agile Methodology, Telecommunications Industry Knowledge, English (Fluent)

CERTIFICATIONS

CCNA Training Certificate
03/2023
Network Bulls
AWS Technical Essentials
02/2023
Bespoke Training Services

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