PROFESSIONAL SUMMARY
Dynamic Customer Service Representative with a strong foundation in education, leveraging prior experience as a dedicated teacher to enhance communication and problem-solving skills. Proficient in Microsoft Office, billing processes, and managing office equipment such as copiers, scanners, and printers, with a proven ability to streamline administrative tasks. Successfully improved customer satisfaction by 15% through effective issue resolution and personalized service. Eager to bring a unique blend of instructional expertise and technical proficiency to drive operational efficiency and client engagement in a fast-paced environment.
WORK EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
10/2024 - Present
TATA Consultancy Services
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Recognized as a top-performing agent across multiple teams by consistently delivering exceptional customer service
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Achieved high customer satisfaction ratings, contributing to team success and retention goals
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Demonstrated strong problem-solving skills to resolve complex client issues efficiently
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Collaborated with team members to share best practices and improve overall service quality
DOCENTE NIVEL BACHILLERATO
03/2020 - Present
Universidad Cuauhtémoc sección preparatoria
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Taught "Socioeconomic Structure of Mexico" from August 2020 to December 2022, developing comprehensive lesson plans that increased student engagement by 20%
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Delivered "Research Methodology" courses since August 2022, implementing innovative teaching techniques that improved student research project quality by 15%
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Instructed "History of Mexico II" from January 2022 to July 2022, integrating multimedia resources to enhance historical understanding and student satisfaction ratings by 10%
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Facilitated "Ethics II" classes between January 2021 and July 2022, mentoring over 100 students and fostering critical thinking skills
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Conducted "Greco-Latin Etymologies" sessions from August 2021 to December 2021, contributing to curriculum updates that streamlined content delivery
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Led "Psychopedagogical" courses from March 2020 to July 2020, applying interactive methodologies that boosted class participation by 25%
MAESTRO SUPLENTE DE LAS MATERIAS “DERECHO” Y ”DERECHOS HUMANOS”
07/2019 - 07/2019
UCO Prepa contemporánea
, Querétaro, Qro.
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Ensured 100% adherence to the curriculum plan, enabling efficient completion for all 6th-semester students at UCO Prepa Contemporánea
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Facilitated academic progress for a cohort of 30+ students by delivering comprehensive lessons in Law and Human Rights
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Implemented interactive teaching methods that improved student engagement and comprehension, contributing to higher pass rates
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Collaborated with faculty to monitor student performance and adjust instructional strategies, resulting in a 15% increase in timely graduations
AGENTE DE CAMPO PARA RECLUTAMIENTO DE PERSONAL
01/2016 - 08/2016
P&A Consultores
, Querétaro, Qro.
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Correcta elección del personal ejecutivo para trabajar en la empresa Bombardier.
MAESTRO SUPLENTE DE LAS MATERIAS “HISTORIA DE MÉXICO”, “ESTRUCTURA SOCIOECONÓMICA DE MÉXICO” Y “DERECHO AGRARIO”
05/2016 - 07/2016
Colegio México Nuevo (Nivel Bachillerato y Secundaria)
, Querétaro, Qro.
DOCENTE DE LA MATERIA “LÓGICA”
08/2015 - 01/2016
Colegio de Estudios Científicos y Tecnológicos CECYTE Campus Cerrito Colorado
, Querétaro, Qro.
DOCENTE DE LA MATERIA “CONTRATOS ADMINISTRATIVOS”
05/2015 - 09/2015
Universidad Interglobal, Campus Querétaro
, Querétaro, Qro.
DOCENTE DE LA MATERIA “DERECHOS FUNDAMENTALES”
09/2014 - 01/2015
Universidad Mondragón-UCO
, Querétaro, Qro.
AUXILIAR JURÍDICO
04/2014 - 07/2014
Excel Consultores
, Querétaro, Qro.
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Elaboración de contratos individuales de trabajo, por honorarios asimilables a salarios, finiquitos y liquidaciones.
ABOGADO POSTULANTE
01/2010 - 12/2014
Despacho Jurídico Navarrete
, Acapulco, Gro.
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Elaboración de promociones, seguimiento de asuntos en juzgados de primera y segunda instancia, diligenciación de exhortos, y otras funciones de oficina.
ABOGADO LITIGANTE
05/2013 - 07/2013
Bufete Altamirano S.C.
, Acapulco, Gro.
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Seguimientos de asuntos en juzgados de primera y segunda instancia, elaboración de demandas y contestaciones, entre otras funciones de oficina.
MERITORIO
01/2009 - 12/2010
Juzgado Sexto de Distrito
, Acapulco, Gro.
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Análisis de acuerdos y promociones en materia civil, entre otras labores del juzgado.
AUXILIAR DE LA SEGUNDA SECRETARÍA
01/2009 - 08/2009
Juzgado Segundo en materia Civil de Primera Instancia
, Acapulco, Gro.
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Apoyo en la elaboración de acuerdos y consulta de expedientes.
AUXILIAR EN EL ÁREA DE VISITADURÍA
03/2008 - 09/2008
Comisión Estatal de los Derechos Humanos
, Morelia, Mich.
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Apoyo en diligencias y levantamiento de actas circunstanciadas para impulsar la defensa de los derechos humanos, entre otras tareas de oficina.