SAVNEET KAUR

[email protected] • +91 8879776996 • Flat no - 3006, L wing, Rustomjee Urbania Azziano , Majhiwada. Thane - west-400601

PROFESSIONAL SUMMARY

• Solution focused professional with more than 13 years of experience in Training, Learning & Development, Coordination, Talent Sourcing , Process Management and Retail Banking Operations and Sales. • Proficient in behavioral & soft skills training, coaching & experiential learning with capabilities in formulating Skill Development Programs for different business, aligned to individual requirements. • Managed different assessment portals like Lumina, EQ, Question Pro, Yoma Portal, Oust Mobile App. • Well versed with hiring portals like Naukri, LinkedIn etc. • Capability in coordinating the complete training cycle (assess needs, plan, develop, coordinate, monitor and evaluate). • Possess experience in retail branch banking including operations, sales, business development and customer relationship management activities. • Excellence in ensuring that the process surpasses achievement of delivery & service quality norms for all clients & resolving escalations within turnaround time. • Successfully maintained the CSAT Score at 90%. • Expertise in people development & management by assisting in setting goals, enhancing Confidence, Emotional Intelligence, Communication & Interpersonal Skills, as per their roles & goals. • Strong problem solving & technical skills coupled with decision making for enabling effective solutions leading to high customer satisfaction & low operational costs

WORK EXPERIENCE

Business Development Manager
09/2023 - Present
xMonks (Formerly known as Inspire Coaching Systems)
• Researching and planning new growth opportunities, strategies and initiatives
• Contacting potential clients to establish rapport and arrange meetings.
• Created and converted high-value business opportunities, driving revenue expansion.
• Researching organizations and individuals to find new opportunities and markets.
• Increasing the value of current customers while attracting new ones.
Project Manager
09/2023 - Present
xMonks (Formerly known as Inspire Coaching Systems)
• Successfully led and delivered large-scale projects from initiation through closure.
• Designed comprehensive project and progress reports to ensure transparency and accountability.
• Prepared detailed closure reports, ensuring timely completion and client satisfaction.
• Coordinated cross-functional teams and stakeholders to achieve project objectives.
Manager Training Operations
09/2022 - 09/2023
Walchand People First Ltd.
• Steering complete gamut of business support and service through training coordination & process management functions
• Coordinating complete training life cycle right from assessing requirements to delivery and post assessment to survey
• Working towards employee development program and identifying training needs; managing a team of Process Trainers
• Managing Trainer sourcing.
• Managing the trainers' team of around 200 trainers.
• Liasing with different teams to understand the training requirements.
• Integrating and analyzing the business data & publishing training scorecard to all stakeholders.
• Creating monthly training quality and quarterly trainers report.
Training Coordinator and T & L Data Analyst
10/2021 - 09/2022
Cipla Ltd.
• Steering complete data management of the trainings done in all department of the organization.
• Coordinating complete training lifecycle right from assessing requirements to delivery and post assessment to survey.
• Designing and maintain real- time Learning Dashboards by analyzing training participant data and participant feedback, update comprehensive training coverage for each function/unit.
• Evaluating program effectiveness and utilizing relevant data to recommend changes in instructional methods
• Developing user friendly application forms and questionnaires for training's.
• Maintain central depository of end-to-end data points for all programs across L&D like collation of training days, duration, participant attendance data, coverage etc.
• Feedback collation and analysis.
• Understanding the ecosystem and bring new ideas in Talent and Learning analytic and provide analysis, reporting and toll building capabilities.
Assistant Manager – Executive Relations / Manager - Business Support
02/2017 - 10/2021
DTCI – A BYLD GROUP Company , Mumbai
• Joined as Assistant Manager – Executive Relations Feb’ 17 – May’ 18
• Manager - Business Support Jun’ 18 – Oct’ 21
• Steering complete gamut of business support and service through training coordination & process management functions.
• Coordinating complete training life cycle right from assessing requirements to delivery and post assessment to survey. Managing the back -end process of virtual workshops and classrooms.
• Working towards employee development program and identifying training needs; managing a team of Process Trainers.
• Liaising with various departments to understand training requirements.
• Analysing the raw data collected by assessors and creating Competency Framework reports, Assessment/Survey report, Assessment/Development Centre reports, Individual as well as Management Report.
• Devising training schedule; reviewing outlines and determining appropriate.
• Evaluating program effectiveness and utilizing relevant data to recommend changes in instructional methods.
• Developing user friendly application forms and questionnaires used during staff recruitment & interview.
• Organizing and conducting training on Sales, Behaviour, Leadership, Process, and Product for BFSI segment.
• Executing induction/orientation programs to the new recruits.
• Conducting regular feedback sessions to take inputs about location training; tracking individual performance against target.
• Entrusted with the role of managing HR and Admin functions.
• Managing the complete employee lifecycle right from sourcing, organizing interviews, recruitment and training.
• Evaluating candidate’s basis JD and coordinating interview process.
• Integrating and analysing the business data & publishing training scorecard to all stakeholders
• Collecting and collating the results of evaluation, attendance, and training data.
• Drafting approach notes, proposals basis the inputs received from Client/ Sales Team.
• Designing customized dashboards and presentation for clients; monitoring company’s sales effort, employee contribution and compliance; recording MOM as well as QOQ / YOY Growth.
• Highlights:
• Completed 8 hours of Inside out Coaching training.
• Conducted daily analysis for operational metrics like SL, CSAT, Utilization and Report Generation at process level.
• Consistently maintained CSAT score at 90%
• Average of 75% GPM while executing a project.
Service Delivery Ambassador - Non-Cash
09/2016 - 02/2017
RBL Bank , Mumbai
• Headed service delivery operations for complete core banking process and managed all non-cash transactions.
Non-Resident Relationship Officer
08/2015 - 09/2016
Kotak Mahindra Bank , Chandigarh
• Led the overall NR Portfolio in the Punjab Region
• Responsible for selling the bank’s PMS services to NRIs.
• Assisted NRIs in tax planning and financial services specifically for NRIs.
• Organized regular events for the NR customers to generate leads.
• Processed all types of requests and delivered excellent services by resolving grievances and ensuring total satisfaction.
• Monitored branch transactions on NR accounts as part of AML control; adhering to Know Your Customer (KYC) norms.
Banking Operations and Business Development
06/2011 - 07/2015
HDFC BANK
• Delivered core banking operations like, new account opening formalities, loan account procedures & updating KYC of customers.
• Generated leads and forwarded to Sales Team for conversion.
• Executed complete retail branch banking operations including sales, business development and customer relationship management activities.
• Performed core banking operations like receipts, payments, passbook updation, new account opening formalities, loan account procedures, KYC, etc.
• Ensured timely processing of customer requests for international payments, trade finance, letter of credit and bank guarantees.
• Played a key role in Business Development & CASA Growth. Deepening the existing as well as acquiring new CASA Relations, FDs and Income Opportunities through new sign -ups and quality service
• o Generating the leads and passing it on to the concerned personnel
• o Assisting colleagues in converting the Insurance or Mutual Funds or Credit Cards leads into the bank’s customers.
• Managed the assigned portfolio and maintained amicable relations with the customers.
• Provided financial services through need assessment and offering investments and tax planning.

EDUCATION

MBA (Finance and Human Resource Management)
01/2011
Chandigarh Business School, Chandigarh , Chandigarh
B.Com.
01/2009
University of Awadh
10+2
01/2006
ISC board

SKILLS

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