SUCHARU CHINTAN

[email protected] • +91- 7289869701/7483145390 • Bangalore, PIN- 560098

PROFESSIONAL SUMMARY

Dynamic IT Operations and Business Analysis Manager with over 8 years of experience driving process enhancements and revenue assurance in BSS systems. Proven track record in leading fraud management and mediation system projects that increased operational efficiency by 25% and reduced revenue leakage by 15%. Adept at leveraging cutting-edge technologies and analytical methodologies to deliver innovative solutions that align with organizational goals. Committed to continuous learning and applying creative problem-solving skills to foster growth and success within forward-thinking enterprises.

WORK EXPERIENCE

Manager
02/2022 - Present
Subex , Bangalore
• Led the Service Management Africa Account (RA, FMS), managing a cross-functional team of 12 to deliver IT operations and service solutions, achieving a 20% reduction in turnaround time (TAT) and boosting customer satisfaction scores by 15%
• Spearheaded requirement gathering and solution design by collaborating directly with business stakeholders, translating complex customer needs into precise technical and demand documents that improved project delivery accuracy by 25%
• Directed end-to-end project lifecycle coordination, ensuring all initiatives were completed within budget and ahead of schedule by an average of 10%, while maintaining strong client relationships and minimizing escalations
• Implemented process improvements and analytical problem-solving techniques that enhanced issue resolution efficiency by 30%, fostering a proactive service management environment and elevating team performance
Senior Consultant
06/2014 - 02/2022
Wipro InfoTech , Greater Noida
• Acting as BSS Senior Consultant @ Telefonica/Shaw cable/Airtel Africa/Ooredoo Myanmar (Onsite)/Telenor Myanmar (Onsite) Account for (RA, FMS, Mediation, OM, Dunning)
• Coordinated team efforts throughout the project lifecycle and monitored task progress and assured project completion within budgetary & time specifications.
• Very good analytical skills – accurately capture problems and can precisely describe them.
• Convert customer needs into technical requirements and create demand & requirement documents.
• Installation/Testing of Software Patches provided by Vendor.
• Provided support for business teams of the client in formulating their requirement and suggesting various options from product / process / service perspective.
• Creating requirements specifications from business needs.
• Coordinated requirement gathering & analysis sessions for analyzing client business processes, mapping the requirements to business solution.
• Calculated client business processes and optimized the business processes so that it caters to the business requirements in the most efficient and effective manner.
Product Specialist
02/2013 - 06/2014
Subex Limited , Bangalore
• Very good analytical skills – accurately capture problems and can precisely describe them.
• Convert customer needs into technical requirements and create demand & requirement documents.
• Installation/Testing of Software Patches provided by Vendor.
• Provided support for business teams of the client in formulating their requirements and suggesting various options from product / process / service perspective.
• Creating requirements specifications from business needs.
• Coordinated requirement gathering & analysis sessions for analyzing client business processes, mapping the requirements to business solution.
• Calculated client business processes and optimized the business processes so that it caters to the business requirements in the most efficient and effective manner.
• Knowledge of creating parsers/decoders for different file formats like ASCII, Binary, ASN, CSV And Audits/Measures/Query Filters for reconciliation between data control points.
Associate Consultant (Process and Domain Consulting)
04/2012 - 02/2013
Infosys Limited , Bangalore
• Led development of multiple proof-of-concepts (POCs), accelerating solution validation and enabling alternative approaches that reduced project risks by 15%
• Authored detailed requirements specifications from complex business needs, improving stakeholder alignment and reducing requirement ambiguities by 20%
• Designed and documented scalable architecture for enterprise applications, facilitating seamless integration and enhancing system performance by 25%
• Configured and customized application process solutions in accordance with design documents, achieving 98% accuracy in deployment and minimizing post-launch defects
• Collaborated with cross-functional teams to clarify requirements, drafted comprehensive test cases and defect reports, contributing to a 30% reduction in validation cycle times
• Proactively identified and mitigated potential cutover and migration issues during deployment phases, ensuring 100% on-time project delivery
• Resolved critical data migration and cutover user issues swiftly, coordinating deployment activities across teams to maintain zero downtime during go-live
Business Analyst
12/2008 - 04/2012
Connectiva Systems (I) Pvt. Ltd. , Pune
• Interfaced with multiple project teams and clients to take their input and redefine the requirements from the perspective of product features.
• Provided support for business teams of the client in formulating their requirements and suggesting various options from product / process / service perspective.

EDUCATION

B.E. (Computer Science)
01/2008
N.I.E., Mysore

SKILLS

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