Angel Yussof

[email protected] +447354481779

PROFESSIONAL SUMMARY

Dynamic and results-driven digital marketing professional with over four years of experience managing all facets of a successful online business generating five-figure revenues annually. Expert in developing and executing targeted digital campaigns, optimizing SEO strategies, and leveraging social media platforms to drive customer engagement and sales growth. Proven ability to increase online visibility and revenue through data-driven marketing tactics and innovative content creation. Committed to delivering measurable business impact and scaling digital presence for future employers.

WORK EXPERIENCE

Operations manager
05/2021 - 04/2025
Meliora management , Remote
Led daily client communications, resolving inquiries promptly.
Streamlined backend operations by implementing process improvements.
Directed client onboarding and requirement gathering.
Developed and executed targeted marketing campaigns within budget.
Tracked performance metrics and produced weekly/monthly reports to support data driven decision-making.
Oversaw daily operations and task prioritisation to meet deadlines across multiple concurrent projects.
Call center Assistant
09/2019 - 12/2020
Sitel , Plymouth UK
Handled high volumes of inbound and/or outbound calls in a fast-paced environment.
Provided accurate information and support to customers regarding products, services, or accounts.
Resolved customer issues efficiently while maintaining service quality standards.
Logged call details, outcomes, and customer information accurately into internal systems.
Followed call scripts, procedures, and compliance guidelines.
Escalated complex issues to relevant departments when required.
Maintained a professional, calm, and customer-focused approach at all times.

EDUCATION

Level 3 Psychology and Sociology
09/2025 - 06/2026
City college Plymouth , Plymouth UK

SKILLS

Technical Skills: Project & Campaign Management, Google Workspace / Microsoft Office
Soft Skills: Organisation & time management, Problem-solving, Communication
Tools: Excel

CERTIFICATIONS

Certificate of Commendation
06/2020
Local Police

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