Imam Jaffer K

[email protected] • (+91) 9500701281/8610752826 • Hyderabad

PROFESSIONAL SUMMARY

To secure a challenging position in your esteemed organization and to build a career with leading corporate of hi-tech environment, which will help me to explore myself fully and realize my potential.

WORK EXPERIENCE

Team Lead
10/2024 - Present
Cognizant Technology Solutions
• I take care of the entire GGM (NAMER, EMEA and APAC).
• Queue monitoring : make sure all the tickets are picked up on time and strategic assignment of the tickets to ensure all the tickets are completed before SLA.
• Make sure the team has aligned with the process flow.
• Leading huddles to make sure none of the updates are missed.
• Client engagement: working closely with the clients to make sure none of their requests are missed.
• Taking care of the entire metrics and reporting.
• Preparing presentations from the tracking system I created from base for MBR and QBR.
• Leading the MBR and QBR meetings.
Executive
09/2020 - 08/2024
Cognizant Technology Solutions
• Was taking care of the entire North America’s Accounts Receivable with the value of $350+Mn every month.
• Analyzing a projects Accounts data from Overdues to Not Overdue reports approaching each Stakeholder regarding their account Revenue and AR.
• Preparing crucial metrics like DSO, CPR, Costlever, Revenue reports, Estimates, Goal setting.
• After analyzing the DSO report and marking the underperforming projects.
• Meeting the key stakeholders like EPL, SBU level Heads, CPs, BU heads to discuss their portfolio’s performance.
• Preparing detailed decks for the entire vertical and leading the performance calls with the senior leaders of the Company.
• Regular connect with the finance team to discuss the strategic decisions to get the overdues covered.
• Preparing important reports like collection Estimates every month with more than 95% accuracy with logical and trend analysis.
• Assigning tasks to the team and tracking their performance.
• Making sure the team’s deliverables are met on time with a good accuracy.
SME
09/2019 - 09/2020
Cognizant Technology Solutions
• We receive inventory from the customer directly thru a team called BeneOps via email.
• As an SME need to check if the workorder belongs to my team if not create another workorder and route it to the Enrolment or Rules Team.
• If it is for Enrolment team, then it will be routed back to appropriate team. If it is for Rules team, then we will assign it to rules team resources based on the Target completion date (TCD) and associate’s availability.
• Maintaining productivity report, Dashboard, and Deck for governance call.
• Managing inventory call with onshore SMEs every day.
• Triage team another duty is to look at the inventory flow. We have to communicate the issues with onshore if it is overflow in inventory.
• I had worked with billing process as well and pulled the completed transaction numbers in Readiness tool and sending the same to onshore POC for approval.
SME
09/2016 - 08/2019
Cognizant Technology Solutions
• As an SME, I was part of Triage Team. We are receiving inventory from the customers in the took called MRT (Medical record tool).
• Once we have received the inventory, need to allocate with the strategy in order to complete the tasks with quality and quantity.
• Once we find the resources, we will assign transaction to team and send an email to relevant MRP/Qcier and onshore team for their visibility. We have to communicate the completion status, once we are done.
• Maintaining productivity report, Dashboard, and Deck for governance call.
• Managing inventory call with onshore SMEs every day.
• Triage team another duty is to look at the inventory flow. We have to communicate the issues with onshore if it is overflow in inventory.
• I had worked with billing process as well and pulled the completed transaction numbers in Readiness tool and sending the same to onshore POC for approval.
• A few more focus areas were SLA, TAT, Productivity, and Quality.
Sr Ar Caller
11/2014 - 07/2016
Access Healthcare
• Worked in projects calling Providers office to get status of submitted claims
• Managed denial processes with proper coding
• Received inventory in software
• Contacted insurance companies for denied claims reasons
• Educated and transferred knowledge to team members and new joiners
• Exceeded client expectations on numerous occasions
• Provided regular updates and feedback to team
• Demonstrated strong communication, relationship building, analytical, problem solving, and organizational skills
• Led and mentored individuals to maximize productivity and build cohesive teams
• Dedicated to challenging roles and meeting tight deadlines
• Applications used: ATHENA & Intergy
AR Caller
01/2014 - 11/2014
Medusind Solutions
• Contacting provider’s office in order to check the status of the claim
• Verifying eligibility of the patients
• Getting Auth from INS for the surgery and office visits
• Was reporting the customer directly
• Applications used: Citrix Centricity, Intergy

EDUCATION

BCA in (Bachelor of Computer Application)
01/2010 - 01/2013
DG Vaishnav college
HSC
01/2009 - 01/2010
Our Lady’s Matric School
S.S.L.C
01/2007 - 01/2008
Our Lady’s Matric School

SKILLS

Technical Skills: Accounts Receivable Management, Data Analysis
Soft Skills: Team Management, Stakeholder Management, Client Management, Communication, Problem Solving
Tools: MS Office Suite, CRM Software, Excel, Data Visualization Tools
Other: Portfolio Management, Industry Knowledge in Healthcare, Public Speaking

CERTIFICATIONS

Excel using AI workshop
03/2026
Office master
English C1 Advanced - top 29%
03/2026
Test Gorilla

ACHIEVEMENTS

• Developed a comprehensive Quality Control (QC) framework from the ground up, ensuring zero errors in ticket processing and enhancing operational efficiency.
• Expanded team responsibilities from basic ticket triaging to actively managing Requests for Proposals (RFPs), Answering the regular tickets.
• Achieved a perfect record of zero client escalations since GoLive, demonstrating exceptional service quality and client satisfaction.
• Maintained 100% adherence to Service Level Agreements (SLAs), significantly improving team reliability and performance metrics.
• Attained an average quality score of 99% across team deliverables, reflecting high standards and consistent output.
• Implemented multiple frameworks for example Needs more info tracker, Live case tracker, Checklist.
• Fostered a collaborative team environment that encouraged innovation and proactive problem-solving, enhancing overall productivity.
• Utilized data-driven decision-making to provide accurate project estimates, ensuring optimal resource allocation and project success.

Similar Resumes You May Like

Sindhu Bijjal

Senior AMS Layout Engineer / Team Lead

ARSHID AHMAD SHAH

Team Leader (TL)

ANIKET HAGVANE

Technical Team Lead - L2 Application Support

ANIKET HAGVANE

Technical Team Lead - L2 Application Support

ANIKET HAGVANE

Technical Team Lead - L2 Application Support