JENNIFER WHITWORTH

[email protected] • 07525922695 • Wendover, England, United Kingdom

PROFESSIONAL SUMMARY

Dedicated Customer Success professional with over 10 years of experience in account management and client success, expert in CRM systems and strategic planning. My key achievements include reducing client onboarding time by 25%, significantly enhancing customer experience, and securing high-value deals worth 500k which greatly improved customer retention. Seeking a Customer Success position at your company, where I bring my account management and client engagement skills to support your mission of delivering exceptional value through innovative property technology solutions.

WORK EXPERIENCE

Account Manager
02/2025 - Present
Growth Spark Ltd , Remote
• Developed and implemented a customer on-boarding process that helped reduce on-boarding time by 25% on average
• Generated new business leads through cold calling and networking, resulting in a 10% increase in new client acquisition
• Developed a customer segmentation strategy that allowed for targeted marketing campaigns and improved customer engagement
• Collaborated with cross-functional teams to ensure customer inquiries are addressed in a timely fashion
• Identified and resolved client issues and complaints, resulting in an uptick in resolutions
Client Success
01/2018 - 01/2022
Enterprise Waste Management , Aylesbury
• Secured 500k deals with construction firms, boosting client satisfaction and retention
• Expanded and maintained multiple accounts, ensuring long-term client success and growth
• Advised on e-commerce waste solutions, enhancing client engagement and efficiency
• Qualified leads to enhance sales pipeline, driving client acquisition
• Utilised HubSpot to track sales performance metrics, enabling data-driven decisions that improved forecasting accuracy and resource allocation
• Developed tailored waste management solutions for clients, significantly streamlining operations and reducing overall service costs
• Fostered strong relationships with clients through proactive communication, enhancing trust and collaboration throughout project life cycles
Client Strategist
01/2015 - 01/2018
McCabe Consultants , Remote
• Implemented lead generation strategies that enhanced client conversion rates by 30%.
• Executed email campaigns that boosted client outreach and automation efficiency
• Guided CRM integration, improving data management and customer insights
• Developed sales strategies for SMEs, driving measurable growth and market presence
• Analyzed customer feedback to refine service offerings, resulting in marked improvements in client satisfaction scores
• Cultivated strong client relationships through proactive engagement, ensuring a collaborative atmosphere and fostering trust
• Optimized client onboarding processes, reducing setup time and enhancing overall customer satisfaction
• Conducted in-depth market analysis to identify new opportunities.
• Executed the implementation of a new analytics dashboard, facilitating data-driven decision-making and increased operational efficiency

EDUCATION

Bachelor of Business
Wallace State College

SKILLS