PROFESSIONAL SUMMARY
Detail-oriented graduate student at Carleton University with strong administrative, research, and communication skills. Experienced in supporting operations, data management, documentation, and public education initiatives across corporate, academic, and development-sector environments. Motivated to contribute to emergency management, business continuity, and risk management support functions.
WORK EXPERIENCE
Sales Associate
01/2025 - Present
Rudsak Canada
, Ottawa, Canada
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Process customer purchases and returns with high accuracy, ensuring precise billing and documentation.
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Manage backend administrative operations while balancing front-line customer service responsibilities.
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Collaborate with team members to resolve customer concerns and maintain operational continuity.
Executive Coordinator
06/2025 - 08/2025
Hossain's Legacy of Learning
, Toronto, Canada (Remote)
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Provided executive administrative support including inbox and calendar management.
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Coordinated documentation and communication materials for organizational initiatives.
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Organized and tracked event logistics, sponsorships, and records.
Master Trainer (Senior Executive)
02/2023 - 02/2024
USAID Bijoyee Project, Bangladesh Youth Leadership Center
, Dhaka, Bangladesh
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Supervised 12+ trainers and supported curriculum development and quality control.
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Delivered capacity-building training to 67+ external trainers.
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Implemented monitoring tools and feedback mechanisms.
Xcelerate Intern, Human Resource Management
06/2022 - 08/2022
British American Tobacco Bangladesh
, Dhaka, Bangladesh
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Managed and analyzed data for 1,000+ teams to support decision-making.
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Led a team of 16 ambassadors to exceed engagement targets.
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Conducted research supporting HR service improvement initiatives.
Client Services Intern
01/2021 - 06/2021
Notionhive
, Dhaka, Bangladesh
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Managed digital service delivery for multiple clients simultaneously.
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Developed content and engagement strategies contributing to a 50% increase in client sales.