Ikky Warsame

[email protected] • 647-239-7711 • East Gwillimbury, ON

PROFESSIONAL SUMMARY

Customer-focused professional with nearly seven years of experience excelling in call center, fast food, and retail environments. Proven ability to adapt quickly and thrive under high-pressure conditions while consistently delivering exceptional customer service that boosts satisfaction and loyalty. Demonstrated strong communication and problem-solving skills, contributing to a 15% increase in customer retention. Eager to leverage a fast-learning mindset and dedication to exceed service expectations in dynamic, customer-centric roles.

WORK EXPERIENCE

Sales Associate
09/2024 - 07/2025
Build-A-Bear , Newmarket, ON
• Led visual merchandising efforts by organizing shelves and bins, increasing customer engagement and boosting promotional product sales by 15%
• Processed cash transactions with 100% accuracy, strictly adhering to company cash handling policies and reducing discrepancies
• Developed strong customer relationships, resulting in a 20% increase in repeat business and improved customer satisfaction scores
• Resolved customer inquiries promptly and effectively, enhancing the overall shopping experience and fostering brand loyalty
Babysitter
12/2022 - 07/2024
Neighborhood , Toronto, ON
• Engaged children with educational games, puzzles, and reading activities, enhancing cognitive development and creativity
• Fostered positive communication with children and guardians, building trust and ensuring clear updates on child progress
• Maintained a clean, safe, and organized environment, reducing hazards and promoting child well-being
• Supported homework completion and established consistent bedtime routines, improving children’s academic performance and sleep habits
Sales Associate
09/2022 - 02/2024
Value Village , Toronto, ON
• Enhanced customer satisfaction by delivering personalized service, contributing to a 15% reduction in complaints and fostering repeat business
• Spearheaded store presentation initiatives that boosted foot traffic by 10%, directly increasing daily sales volume
• Promoted membership benefits and sales campaigns, driving a 12% increase in new member sign-ups and revenue growth
• Collaborated with team members to streamline customer engagement processes, improving overall store efficiency and customer experience
Customer Service Representative
01/2021 - 01/2022
Ian Martin Group , Oakville, ON
• Delivered exceptional customer service by efficiently managing over 100 inbound calls daily, achieving a 95% customer satisfaction rating
• Provided precise and timely guidance that increased customer trust and reduced repeat inquiries by 20%
• Proactively escalated complex issues to specialized departments, improving resolution time by 20%
• Ensured strict compliance with privacy policies and confidentiality standards, maintaining zero data breaches during tenure

EDUCATION

Bachelors in Health Studies
09/2019 - 06/2024
York University , Toronto, ON

SKILLS

Technical Skills: Data Entry, Technology Proficiency
Soft Skills: Customer Service Excellence, Time Management, Problem Solving, Conflict Resolution, Sales and Marketing, Children Safety Awareness
Other: CPR Certified, First Aid Certified

CERTIFICATIONS

CPR and First Aid
08/2024
Coast2Coast

Similar Resumes You May Like

Milena Sajjan

Sales Associate

Milena Sajjan

Sales Associate

GAURAV SHARMA

Associate Director - Sales

PARTHA PRATIM CHAKRABORTY

Business Development Associate (BDA) – B2C Inside Sales

Gurjit Singh

Health Care Analyst III