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Handled customer inquiries and complaints via live chat, ensuring timely and accurate resolutions.
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Provided real-time assistance regarding orders, returns, refunds, and delivery-related issues.
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Maintained a high level of professionalism and empathy to enhance customer satisfaction and brand loyalty.
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Collaborated with internal departments (e.g., logistics, seller support) to resolve complex service issues.
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Maintained updated knowledge of products, services, and promotions to guide customers effectively.
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Recorded customer interactions and feedback to improve service processes and identify trends.
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Met key performance indicators (KPIs) including response time, customer satisfaction scores, and issue resolution rates.
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Recognized as the Best Performer during the 11.11 campaign, achieving top metrics in service quality, efficiency, and customer satisfaction under high-volume pressure.