PRODIP KUMAR SUTRADHAR

[email protected] • +91- 9035791500 • Electronic City, Bengaluru, India

PROFESSIONAL SUMMARY

Dynamic Team Lead with over 10+ years of experience driving high-performing teams to exceed project goals in fast-paced environments. Proven track record of improving team productivity by 25% through strategic process optimization and effective leadership. Adept at fostering collaboration, resolving complex challenges, and delivering results that align with organizational objectives. Committed to leveraging strong communication and problem-solving skills to contribute to company growth and operational excellence.

WORK EXPERIENCE

Team Lead

08/2024 - Present

Deutsche Bank , Bangalore

• Led and mentored a team of 12 banking professionals, driving a 15% increase in quarterly sales targets through targeted coaching and performance management

• Implemented structured weekly team meetings to analyze performance metrics, set actionable goals, and address operational challenges, resulting in a 20% improvement in team productivity

• Resolved escalated customer issues with a focus on high-net-worth clients, achieving a 95% customer satisfaction rating and strengthening client retention

• Fostered strong relationships with high-net-worth customers, contributing to a 10% growth in portfolio value and enhanced client loyalty

Subject Matter Expert (SME)

09/2019 - 08/2024

Accenture , Bangalore

• Led the development and implementation of KYC policies and controls, reducing compliance risks by 25% and ensuring 100% adherence to AML and CDD regulations

• Directed cross-functional projects that integrated automation tools, improving KYC process efficiency by 30% and decreasing client onboarding time by 20%

• Trained over 50 staff members through targeted workshops, enhancing team compliance knowledge and reducing KYC-related errors by 15%

• Collaborated with senior management and regulatory bodies to interpret regulatory changes, delivering strategic compliance recommendations that prevented potential fines and audit issues

KYC Specialist

08/2016 - 09/2019

HSBC , Bangalore

• Led end-to-end KYC processes for over 500 high-risk client accounts monthly, ensuring 100% compliance with BERMUDA regulatory standards

• Developed and implemented OKYC smart forms, reducing data collection time by 30% and improving customer onboarding efficiency

• Acted as Subject Matter Expert (SME) providing floor support and training to a team of 10 analysts, enhancing case resolution accuracy by 25%

• Resolved FCC escalations within SLA deadlines, improving client satisfaction scores by 15% through timely remediation and stakeholder collaboration

Senior Transaction Processing Officer

07/2013 - 11/2015

Mphasis , Bangalore

• Conducting SOP (Standard Operating Procedures) reviews periodically to align each team member’s knowledge with the team.

• Processing Money moment by verifying the client account balance and signature then transferring money or funds in kinds.

• Wire Transfer, Check Request, Journals Transfer, Money-link transfer, IRA Distribution & SLOA Setup.

• Transfer of Assets/Journalizing of shares i.e., Cash, Stocks, Mutual funds etc. from the Account of the Client to a different contra firm after verifying all restricted points.

• Money movement transactions from Domestic Client to International Client as per their request through the help of SWIFT code and ABA number by WIRE.

• Generating hourly report and sending it to the clients regarding our queue.

• Ensure accounts have to be done within the SLA and maintain.

EDUCATION

PGDBA

Symbiosis

B-Com

Sam Higginbottom University, Allahabad, India , Allahabad, India

Higher secondary (12th)

Cachar College, Silchar Assam, India , Silchar Assam, India

High School (10th)

J.S.H.S. School, Bihara, Cachar, Assam, India , Bihara, Cachar, Assam, India

SKILLS

Technical Skills: Java, Python, SQL, REST APIs, Microservices, Cloud Computing, Data Analysis, Agile Development, Risk Management, DevSecOps, CI/CD Pipelines

Soft Skills: Leadership, Team Collaboration, Communication, Problem Solving, Adaptability, Stakeholder Management, Decision Making

Tools: Git, JIRA, Confluence, Docker, Jenkins, AWS, IntelliJ IDEA

Other: Financial Services Knowledge, Scrum Master Certified, English (Fluent), German (Intermediate), Compliance, Regulatory Knowledge

CERTIFICATIONS

Project Management Professional Certification Program

03/2023

UDEMY