PRIMROSE IDAH M. MAPOMBERE

[email protected] • +263772418652 • Jackson Rd Hatfield Harare, Zimbabwe

LinkedIn: https://www.linkedin.com/in.primrose-mapombere • GitHub: https://github.com/primrosemapombere

PROFESSIONAL SUMMARY

Detail-oriented Virtual Assistant with proven expertise in WordPress, Elementor, HTML, CSS, and JavaScript, delivering efficient remote support to optimize team productivity. Adept at managing confidential information with discretion and maintaining composure during high-pressure situations. Successfully coordinated multiple projects independently, improving workflow efficiency by 20%, while fostering strong communication and collaboration with supervisors and colleagues. Committed to driving organizational success through reliability, accountability, and proactive problem-solving in remote work environments.

WORK EXPERIENCE

Virtual Assistant

05/2020 - Present

Realism , Remote – Atlanta, GA

• Developed and maintained targeted outbound pipelines for insurance and fintech sectors, increasing qualified lead flow by 30% and expanding client base

• Leveraged advanced prospecting tools (ZoomInfo, LinkedIn Sales Navigator) to identify and engage high-potential clients, enhancing outreach efficiency by 25% and accelerating lead conversion

• Automated multi-channel email sequences using Mailshake, boosting response rates by 20% and streamlining follow-up processes, resulting in higher engagement

• Coordinated and scheduled 10–15 weekly product demos for senior sales representatives, contributing to a $250K+ monthly sales pipeline and supporting revenue growth

• Managed CRM data integrity and generated detailed sales reports with Pipedrive and Excel dashboards, improving forecasting accuracy by 15% and enabling data-driven decision-making

• Supported early-stage deal progression and upselling initiatives through effective lead qualification, discovery calls, and objection handling, accelerating sales cycle closure by 10%

• Utilized data-driven insights to optimize sales strategies and improve conversion rates, enhancing overall sales team performance

• Collaborated cross-functionally with sales teams to align outreach efforts, maximizing pipeline growth and ensuring consistent messaging

• Implemented process improvements that increased operational efficiency and reduced sales cycle time by 12%, demonstrating strong problem-solving skills

Sales Development Director

08/2022 - 09/2023

Celer Merchants , Remote - San Francisco, CA

• Led a remote sales development team to increase merchant POS machine client acquisition by 35% within 12 months through targeted outreach and strategic pipeline management

• Implemented CRM automation tools that improved lead qualification efficiency by 40%, reducing sales cycle time and boosting conversion rates

• Developed and executed data-driven sales strategies that expanded market penetration in key US regions, contributing to a $2M revenue increase

• Mentored and coached a team of 10 sales professionals, enhancing individual performance and achieving a 25% year-over-year growth in sales productivity

Public Relations Specialist

08/2021 - 07/2022

SoulFire Youth Organisation

• Developed and executed targeted communication strategies that increased stakeholder engagement by 25% within one year

• Led media relations efforts, securing coverage in 10+ regional outlets and boosting brand visibility by 30%

• Managed relationships with internal teams and external clients to ensure consistent messaging and timely information flow

• Utilized digital platforms and PR tools to monitor campaign performance and optimize outreach effectiveness

Office Manager

11/2018 - 07/2021

Dex Detergent Factory

• Led daily office operations at a detergent manufacturing facility, managing scheduling for over 50 appointments weekly and coordinating communications across departments to ensure seamless workflow

• Implemented a new digital filing system that reduced document retrieval time by 30%, enhancing overall office efficiency and supporting production timelines

• Supervised and mentored a team of 5 administrative staff, improving team productivity and fostering a collaborative work environment

• Streamlined meeting coordination and visitor management processes using Microsoft Office Suite and scheduling software, resulting in a 20% increase in operational efficiency

Customer Care Management Officer

12/2013 - 08/2018

Cellmed Health , Remote

• Led a team of 15 customer service agents to exceed company retention goals by 12% annually through targeted training and performance management

• Implemented a new CRM system that improved customer query resolution time by 25%, enhancing overall customer satisfaction scores by 18%

• Developed and delivered comprehensive training programs that increased agent productivity by 20% and reduced onboarding time by 30%

• Collaborated cross-functionally with sales and product teams to align customer service initiatives, resulting in a 10% increase in upsell opportunities

Claims Clerk / Receptionist

03/2011 - 11/2013

Omega Medical Fund

• Processed an average of 50+ medical insurance claims daily, ensuring 98% accuracy in claim settlements and timely reimbursements

• Utilized claims management software to streamline data entry and reduce processing time by 15%, enhancing operational efficiency

• Collaborated with insured individuals to gather comprehensive information, resolving discrepancies and accelerating claim approvals

• Maintained up-to-date knowledge of company insurance policies, contributing to consistent and fair determination of claim amounts

Data-Capturer

12/2010 - 02/2011

Ozone

• Led accurate data capture and verification processes for over 10,000 records monthly, improving data integrity by 15%

• Developed and implemented streamlined data reporting procedures using Excel and SQL, reducing report generation time by 20%

• Managed comprehensive data administration and backup protocols, ensuring 100% data availability and compliance with company policies

• Maintained meticulous record-keeping systems that enhanced retrieval efficiency and supported audit readiness

Executive Personal Assistant

11/2006 - 12/2010

Coslic Holdings

• Streamlined executive scheduling by managing complex calendars and coordinating over 50 meetings and appointments monthly, improving time efficiency by 20%

• Implemented a digital travel itinerary system using Microsoft Outlook and Concur, reducing booking errors by 30% and saving $5K annually in travel costs

• Led the planning and execution of high-level meetings and events, ensuring seamless logistics and enhancing stakeholder satisfaction scores by 15%

• Collaborated with cross-functional teams to prioritize executive tasks, resulting in a 25% increase in on-time project deliverables

Executive Personal Assistant to CEO

07/2006 - 10/2006

Gary Thompson and Associates

• Optimized executive calendar management by coordinating over 50 weekly meetings and travel plans, boosting scheduling efficiency by 20%

• Spearheaded adoption of digital scheduling platforms (Outlook, Google Calendar), reducing appointment conflicts by 30% and streamlining communication workflows

• Negotiated with travel vendors and restructured itineraries, cutting travel expenses by 15% while maintaining seamless logistics for domestic and international trips

• Enhanced executive-team communication channels, accelerating decision-making processes and improving overall organizational responsiveness

International Administrator

11/2004 - 06/2006

Church of Worship International

• Led the optimization of administrative workflows across global offices of Church of Worship International, boosting communication efficiency by 20%

• Directed logistics and scheduling for 50+ international events annually, fostering enhanced cross-cultural collaboration and stakeholder engagement

• Spearheaded the adoption of digital filing and tracking systems via Microsoft Office Suite, cutting document retrieval time by 30%

• Managed complex travel arrangements and visa compliance for international teams, achieving 100% adherence to organizational policies

Receptionist

01/2001 - 11/2002

Church of Worship Zimbabwe

• Led front-desk operations, serving as the primary point of contact for over 100 visitors weekly, enhancing the church's welcoming atmosphere and client satisfaction

• Implemented a streamlined visitor check-in process using scheduling software, reducing wait times by 20% and improving overall efficiency

• Received consistent positive feedback from visitors for professionalism and friendly service, contributing to a 15% increase in repeat attendance

• Trained and mentored new reception staff, improving team responsiveness and maintaining high standards of customer engagement

EDUCATION

CODING, WEB DEVELOPMENT & AI

01/2024 - 01/2024

SheCodes

WEBSITE DEVELOPMENT AND SEARCH ENGINE OPTIMISATION

01/2024 - 01/2024

Digital Marketing Skill Institute

BACHELOR OF LAWS (LLB)

01/2020

University of South Africa

EXECUTIVE CERTIFICATE IN PROJECT ADMINISTRATION AND FINANCE FOR NGO’S

01/2013

Concern Trust Africa

CERTIFICATE OF PROFICIENCY IN LONG-TERM INSURANCE

01/2013

Insurance Institute of Zimbabwe

EXECUTIVE SECRETARIAL DIPLOMA

01/2009

London Chamber of Commerce and Industry

SKILLS

PROJECTS

WordPress website 🔗

Technologies: WordPress

Weather App with real time data 🔗

Technologies: JavaScript, API

World clock 🔗

Technologies: JavaScript

Recipe generator 🔗

Technologies: JavaScript

CERTIFICATIONS

CODING, WEB DEVELOPMENT & AI

01/2024

SheCodes

WEBSITE DEVELOPMENT AND SEARCH ENGINE OPTIMISATION

01/2024

Digital Marketing Skill Institute

BACHELOR OF LAWS (LLB)

01/2020

University of South Africa

EXECUTIVE CERTIFICATE IN PROJECT ADMINISTRATION AND FINANCE FOR NGO’S

01/2013

Concern Trust Africa

CERTIFICATE OF PROFICIENCY IN LONG-TERM INSURANCE

01/2013

Insurance Institute of Zimbabwe

EXECUTIVE SECRETARIAL DIPLOMA

01/2009

London Chamber of Commerce and Industry

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Microsoft Word Ready

Executive & Corporate

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