Samantha Grace Chuma

[email protected] • +263782589065 +263779907958 +263779084013 • Flat 22C Sanganayi Madokero, Harare

PROFESSIONAL SUMMARY

Dynamic professional with expertise in virtual assistance, sales, and customer relationship management, leveraging strong technical skills in C++, OOP, MySQL, and web technologies to drive operational efficiency. Proficient in leading CRM platforms including HubSpot, Salesforce, and Zoho CRM, and skilled in sales automation tools such as Apollo.io and ZoomInfo to optimize lead generation and sales processes. Successfully managed complex administrative tasks and executed targeted outbound sales campaigns, improving lead conversion rates by 15% through data-driven analysis and meticulous attention to detail. Committed to delivering exceptional support and sales growth by integrating technical proficiency with strategic customer engagement.

WORK EXPERIENCE

Virtual Assistant

06/2023 - 12/2025

PEX , Remote - Seattle, WA

• Led the overhaul of administrative operations by managing complex schedules, emails, and client communications, boosting team efficiency by 20% and enabling faster decision-making

• Developed and implemented a digital filing system that cut document retrieval time by 35%, streamlining workflow and reducing operational bottlenecks

• Coordinated virtual meetings and managed project deadlines for a remote team of 10, achieving 100% on-time project delivery and enhancing cross-functional collaboration

• Delivered proactive customer support by independently resolving 95% of inquiries, which increased client satisfaction scores and strengthened customer retention

• Mentored new virtual assistants on best practices and technology tools, improving team productivity and reducing onboarding time by 15%

• Utilized project management software to track deliverables and optimize resource allocation, contributing to a 10% reduction in project cycle times

Sales Development Manager

05/2021 - 02/2023

Torx , Remote - Boston, MA

• Led a remote sales development team of 8, increasing qualified lead generation by 35% within the first year through targeted outreach strategies and CRM optimization

• Developed and implemented a scalable sales pipeline process that reduced lead response time by 40%, accelerating deal closure rates and boosting revenue by $1.2M annually

• Mentored and trained team members on advanced sales techniques and remote collaboration tools, improving team productivity by 25% and employee retention by 15%

• Collaborated cross-functionally with marketing and product teams to align messaging and campaigns, resulting in a 20% increase in customer engagement and a 10% uplift in conversion rates

Data Entry (Internship)

04/2020 - 07/2021

Norton Town Council , Norton, Zimbabwe

• Accurately entered and managed over 1,000 council records and legal documents, improving data retrieval efficiency by 15%

• Collaborated with council staff to streamline data entry processes, reducing errors by 20% and enhancing overall record accuracy

• Supported the implementation of a digital filing system, contributing to a 10% reduction in paper usage and faster access to case files

• Maintained confidentiality and compliance with legal standards, ensuring secure handling of sensitive court information

EDUCATION

GCE ORDINARY LEVEL

01/2017

ZVISHAVANE HIGH SCHOOL

NATIONAL CERTIFICATE IN INFORMATION TECHNOLOGY

01/2023

HARARE POLYTECHNIC , HARARE

NATIONAL DIPLOMA IN INFORMATION TECHNOLOGY

HARARE POLYTECHNIC

SKILLS

Technical Skills: • Cold Calling & Cold Emailing • Lead Generation & Qualifcation • Discovery Calls & Demo Booking • Full Sales Cycle Support • ICP & Buyer Persona Targeting • Pipeline Management & Forecasting • CRM Data Hygiene & Reporting • Outbound Sales Strategy • KPI-Driven Execution • Objection Handling & Follow-Up

ATS-Optimized

Creative & Modern

Minimalist & Clean

Microsoft Word Ready

Executive & Corporate

Cloud-Based Editing

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