•
Performed quality control checks to ensure high standards in process outputs
•
Assisted in the creation of moderation guidelines, contributing to a safer online environment for all users
•
Maintained up-to-date knowledge of current events and cultural trends to inform content moderation decisions
•
Addressed sensitive issues with discretion and empathy, respecting user privacy and emotional well-being
•
Supported new team members through mentoring and training on best practices in content moderation
•
Managed high volumes of content under tight deadlines, prioritising tasks based on severity and impact
•
Implemented feedback from users to improve content moderation practices and user satisfaction
•
Facilitated training sessions for new associates on process workflows and compliance requirements