Faizan Rehmat Qureshi

[email protected] • +44-7803399752

PROFESSIONAL SUMMARY

Experienced Business Analyst with a proven track record of leading teams in migrating legacy vehicle financing systems to industry-standard platforms. Skilled in technology proving, process design, and stakeholder engagement to ensure seamless business transitions and optimized workflows. Successfully delivered Phase 1 go-live with a Minimum Viable Product (MVP), managing end-to-end system testing, UAT, and change management to drive operational efficiency and align technology solutions with strategic business objectives.

WORK EXPERIENCE

Consultant
11/2021 - Present
Tata Consultancy Services
• Led a team of business analysts in migrating from legacy vehicle financing systems to an industry-standard platform, ensuring business continuity and operational efficiency
• Conducted technology proving and validation to ensure the new system was fit for purpose, aligning it with the bank’s strategic objectives
• Designed and documented as-is and to-be processes, enabling seamless business transition and optimized workflows
• Engaged with key stakeholders (operations, IT, risk, compliance, and finance) to define business requirements and align technology capabilities with business goals
• Successfully delivered Phase 1 go-live with a Minimum Viable Product (MVP), ensuring core functionality while planning for future enhancements
• Managed end-to-end system testing, UAT, and change management, ensuring a smooth transition to the new platform
• Business Analyst/Customer Journey Manager
• Lloyds Banking Group (Odyssey)
• Assisted in completing the Request for Proposal (RFP) documentation for Lloyds Banking Group
• Supported the kickoff of the Odyssey program, the largest digital transformation of Lloyds Bank's transport systems
• Led a team of Business Analysts to gather requirements and understand Lloyds' business operations
• Conducted Tech Proving workshops to analyze the suitability of the software
• Conducted workshops with third-party system provider (Solifi) and created comprehensive documentation
• Contributed to Channels (3 teams) and Integration (3 teams: Credit, Documents, Payments)
• Conducted requirement analysis with Product Owners and developed detailed Feature Design Documents (FDDs)
• Mapped "As-Is" processes and collaborated in designing the "To-Be" processes
• Gathered requirements for the new digital product MTA (My Transport Assistant) to allow customers to manage contracts
• Collaborated with the Product Owner to design customer journeys and functionalities for the MTA application
• Assisted the team in understanding Solifi's back-office systems and their interaction with MTA
• Performed end-to-end analysis of APIs
• Created mapping documents and guided teams on API functionality
• Worked with Lloyds Bank SMEs to analyze the "As-Is" processes and designed optimized "To-Be" processes
• Contributed to automating the credit process and mapping it onto the new system
• Documented bespoke Lloyds Bank processes for better implementation and understanding
• Analyzed and documented the configuration and triggering mechanisms of documents within the system
• Supported teams in mapping "As-Is" processes to the new system to enhance operational efficiency
• Ensured development and testing aligned with requirements, maintaining high standards of efficiency and accuracy throughout the project lifecycle
Senior Business Analyst
03/2019 - 11/2021
Solifi
• Responsible for defining and documenting customer business functions and processes
• Worked closely with project team, business user groups, and solutions providers for designing and improving processes and system enhancements that supported business unit requirements
• Involved in consultation with customers to identify AS IS and TO BE Processes, define and document their business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access
• Part of the Product Governance Board and involved in reviewing the baseline product functionalities and enhancement
• Lead requirement gathering workshops to identify gaps from Product perspective and Customer perspective
• Coordinated requirements walk-through and signoffs, verifying with user representatives/stakeholders that use cases and process models accurately portray specific business needs
• Conducted and facilitated change impact analysis to assess the potential implications of changes and documents business rules, functions, and requirements
• Worked as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other stakeholders in the analysis, design, configuration, testing and maintenance of software applications
• Participated and facilitated in user acceptance testing and testing of new system functionality
• Responsible for maintaining and prioritizing of Product back log and Road Map Items
• Lead multiple workshops for Management Information projects
• Involved in planning, organising, and conducting business process reengineering/improvement projects
• Involved in sales activities including system demos and providing responses to client RFP’s and RFI’s
Business Analyst
04/2014 - 02/2019
Netsol Technologies
• Responsible for business process mapping, engineering & re-engineering
• Consulted with users to identify, analyse, refine, and document business requirements
• Responsible for understanding and analysing Impacts of changes in legal and regulatory requirements of the client’s operations
• Managed projects through status meetings, weekly reports, identifying risks, and tracking issues
• Served as a liaison between end users and software development teams, including functioning as a subject matter expert (SME) in translating requirements
• Analysed and engineered requirements for accounting as per applicable GAAP, IFRS and Local Accounting Standards
• Developed and maintained project schedules and produce project reports and documentation
• Planned, organised, and conducted impact analysis meetings to assess potential implication of changes
• Elicited and analysed business requirements to meet customer specific expectations from business application
• Conducted and perform business scenario testing
• Involved in sales activities including sales system demos, providing responses to RFI’s and RFP’s and Proof of Concepts
• Lead a team of cross functional members, developers and QAs during product development and testing
• Planned and organised business analysis workshops, meetings, and interviews

EDUCATION

Master of Business Administration
01/2012 - 01/2013
Cardiff University
BSc (Hons) Double Majors in Economics and Finance
01/2008 - 01/2012
Lahore School of Economics
CMI Level 7 Diploma in Professional Consulting
01/2013 - 01/2013
Chartered Management Institute

SKILLS

Technical Skills: Requirement Gathering, Software Development Life Cycle, SQL, Business Analysis, Agile Methodology, Waterfall Methodology
Soft Skills: Problem Solving, Teamwork, Leadership, Communication, Stakeholder Management, Decision Making
Tools: JIRA, Confluence, Microsoft Office Suite
Other: IT Product Manager Skills