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Install, uninstall, and troubleshoot various software applications (Adobe Suite: InDesign, Photoshop, Acrobat, AutoCAD, Revit, Lumion, Foxit, Nitro PDF, and other client-specific applications)
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Perform hardware checks, diagnostics, and troubleshooting for desktops, laptops, and peripherals
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Configure and maintain printers and resolve printing-related issues
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Manage Microsoft 365 Admin Center including user creation, license assignment, and password resets
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Provide Exchange Admin support (mailbox creation, access permissions, and troubleshooting)
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Configure and manage SharePoint sites, permissions, and folder-level access
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Administrator OneDrive sync and access issues
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Support Intune Administration for device enrollment, application management, and system assignments
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Configure and support FortiClient VPN for remote users
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Administrator firewall rules and ensure secure network access
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Manage PBX extensions, call forwarding, and access controls
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Configure laptops and desktops with required applications and updates
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Perform Windows OS installation, activation, and troubleshooting
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Manage Microsoft Office 365 desktop application installation and updates
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Backup and restore client data remotely
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Configure and troubleshoot Outlook on both desktops and mobile devices
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Handle multiple client requests simultaneously and provide timely resolution
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Provide priority-based remote assistance using tools such as AnyDesk/TeamViewer
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Document and update IT support tickets and ensure closure within SLA
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Coordinate with onsite engineers when necessary for escalations
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Managed Office 365 security features including anti-spam policies, allow/block lists, quarantine settings, and performed Exchange message tracing for mail flow analysis and threat mitigation