Luis Arruda

[email protected] • +55 41999938287 • Curitiba Brazil
LinkedIn: https://www.linkedin.com/in/luis-arruda-4b8003112/

PROFESSIONAL SUMMARY

Dynamic Account Manager with proven expertise and technical background in driving product and services within the technology sector. Adept at leveraging CRM tools and strategic account management to boost customer retention and increase revenue year-over-year. Recognized for exceptional interpersonal communication and adaptability, fostering strong client relationships and cross-functional collaboration. Committed to delivering tailored solutions that align with business goals and enhance customer satisfaction.

WORK EXPERIENCE

Account Manager
09/2022 - Present
Coinspaid , Tallin
• Management of over 40 client accounts, delivering tailored pricing strategies and support that led to increased client retention.
• Identified and executed upselling and cross-selling initiatives that boosted revenue by 20%, contributing an additional $500K annually
• Resolved financial and service-related issues with a 95% client satisfaction rate, enhancing long-term relationship stability
• Coordinated with cross-functional teams using Salesforce, Jira, and Confluence to ensure 100% on-time project delivery and improved operational efficiency
• Onboarded new leads and clients, leading to a larger portfolio and revenue increase.
Short Term Business Development Representative
04/2022 - 07/2022
Assetbots , Phoenix, Arizona
• Networked among local business and community organizations to develop leads and generate business
• Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
Account Executive
01/2022 - 04/2022
Ubiminds , Florianópolis
• Ubiminds bridges American companies and Brazilian software engineers
• Managed sales cycle to maintain solid customer base
• Gained understanding of goals, objectives and processes to meet client business needs
• Gathered data on competitors to analyze prices, sales and methods of marketing and distribution
Customer Service Technician
02/2021 - 12/2021
Infobip , Curitiba
• Infobip provides a global cloud Communications Platform as a Service (CPaaS) that helps businesses connect with their customers through various channels, including SMS, voice, chat apps, and email
• Provide excellence on support to a wide range of international and national partners and stakeholders
• Interact and guarantee customer satisfaction
• Troubleshoot problems involving route and communication channels (API, SMS, Email, Whatsapp)
Real Estate Analyst / Data Management
10/2018 - 02/2021
CBRE , Curitiba
• Input, maintain, organize and report on lease details into lease management software databases
• Abstraction of legal and financial documentation; Solve client critical issues by researching and gathering information on real estate provisions and documentation using client database
• Design, prepare and distribute scheduled and ad hoc reports
• Main activities: Salesforce workflow management, client Database feeding, reporting, problem solving, document analysis, quality assurance, training and projects
Sales Representative
12/2017 - 10/2018
Tático ERP , Curitiba, Brazil
• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services based on our ERP
• Emphasize product features based on analysis of customers' needs and on technical knowledge of product capabilities and limitations
• Maintain customer records, using automated systems
• Visit establishments to evaluate needs
• Contact prospective customers to present information and explain available services
• (Outbound and Inbound) Close and make deal offers to potential customers and classify leads
Trilingual Customer Service Agent
08/2017 - 01/2018
Sitel Group , Curitiba
• Explain products or services, prices, and answer customer inquiries
• Resolve customer complaints or answer customers' questions regarding policies and procedures
• Perform maintenance on corporate credit cards via ticket, email, and telephone
Import - Export Back-office Analyst
08/2016 - 04/2017
Dourada Corretora de Câmbio , Curitiba
• Process paperwork for special orders such as currency exchange agreements and banking bureaucracy
• Receive sales order tickets and inspect forms to determine accuracy of information
• Secure transactions to ensure conformance to regulations
Technical Support Agent
10/2012 - 02/2016
Advanced, Oi
• Instruct in use of voice and data communications mechanisms
• Troubleshoot through multiple fronts using tools such as Newbridge, Datacom, and Putty
• Customer Support focused on customer satisfaction

EDUCATION

Degree in Foregin Business
11/2018 - 03/2021
UNIASSELVI , Curitiba, Brazil
Junior High School
09/2005 - 04/2009
CLA - Christian Liberty Academy , Paramaribo, Suriname
Elementary/Junior HS in the USA
07/1998 - 05/2004
Elementary and Junior HS , Elizabeth New Jersey
High School
Tiradentes School , Curitiba, Brazil

SKILLS

CERTIFICATIONS

EFSET Quick English Check - Score: Advanced / Proficient (CEFR C1/C2)
EF
Personnel Management
Cursos Abeline do Brasil
Reev - Inbound and Outbound Sales