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Regularly maintain of Desktop & laptops, diagnose hardware and software and support operational team for Application related issues and defects and provide technical support to end-users.
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Diagnosed and resolved complex technical issues swiftly, achieving a 95% first-contact resolution rate and enhancing user satisfaction
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Implemented standardized support protocols that decreased average ticket resolution time by 60%, streamlining IT operations.
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Provided expert technical support and training to end-users.
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Manage and maintain Microsoft 365 environments, including user accounts, licenses,
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security settings, and application support (Outlook, Teams, SharePoint, OneDrive, etc.
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Maintaining Asset & IT Inventory.
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Oversee the IT Security of the Organization.
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Maintaining and designing Network diagrams.
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Handling upcoming projects for VFS GLOBAL. (IT Budget, BOQ, Vendor Coordination)
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Managing vendors for Purchasing of equipment.
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Managing spoil and defect list and handling gatepass
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Overlook the CCTV switches and NVRs. (Adding new cameras to NVR).
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Conducting training for Newly joined End users for basic troubleshooting.
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Constantly researching about new technology to implement in the organization for smooth IT Operations.
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Managing Internal & External IT audit.
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Having thorough knowledge in ISO & OHSAS compliance standards