[email protected] • 09155401504 • Blk 11 Lot 5 sto domingo village mexico pampanga
PROFESSIONAL SUMMARY
Goal-focused individual seeking a leadership role with a thriving, growing company to apply management, leadership and motivational skills when overseeing a team of professionals and working toward a common goal to increase productivity.
WORK EXPERIENCE
Operations Manager
10/2024 - Present
Teletec Mandaluyong / Pampanga
, San Fernando Pampanga
•Led and managed a high-performing team of 300 full-time employees since I was also assigned as Senior Operations Manager, driving operational excellence across multiple departments
•Implemented process improvements that increased operational efficiency ,reducing costs and enhancing service delivery
•Developed and executed strategic initiatives that improved employee productivity and engagement.
•Collaborated with cross-functional teams to optimize workflows and ensure alignment with organizational goals.
Supervisor
04/2024 - 10/2024
Concentrix SLC Makati
, SLC Rufino Makati
•Led financial account management for Concentrix SLC Makati, overseeing accurate processing of transactions.
•Implemented process improvements, enhancing operational efficiency
•Supervised and mentored a team of 15 associates, improving accuracy and customer satisfaction.
Operations Manager
08/2018 - 01/2024
IQOR PHILIPPINES
, Brgy. Tagapo Sta.Rosa Laguna
•Led and mentored a team of 50+ employees to consistently exceed performance targets, through goal-setting and continuous coaching
•Implemented streamlined operational processes that improved team productivity.
•Directed cross-functional initiatives to align team objectives with company goals.
Customer Service/Mentor (Billing and Sales)
06/2016 - 08/2018
TELETECH Sta. Rosa
, Brgy. Tagapo Sta.Rosa Laguna
Customer Service
01/2014 - 02/2016
TELEPERFORMANCE Sucat
, Sucat, Paranaque
EDUCATION
Bachelor of Secondary Education (2nd year)
PUP SAN PEDRO
, San Pedro Laguna
High School
Saint Francis School San Pedro
, National Highway
Elementary
Pacita Complex Elementary School
, Pacita Complex San Pedro Laguna
SKILLS
Technical Skills:Microsoft Excel, Data Analysis, Pivot Tables, Reporting, Process Optimization
Soft Skills:Leadership, Communication, Problem Solving, Team Collaboration, Adaptability
Tools:Microsoft Office Suite, Excel Pivot Tables, PowerPoint, Outlook
Other:Operations Management, Industry Knowledge - Telecommunications, Project Management