MUMMOORTHY BASKAR

[email protected] • +91 944428 1444/+91 99629 43439 • #3/155, LALITHA NAGAR 1ST STREET, MADANANDHAPURUM PORUR, CHENNAI 600125, TAMIL NADU, INDIA

PROFESSIONAL SUMMARY

• Strategic Tech Learning Architect: 18+ years of leadership in Engineering & Tech Learning, specializing in building high-performance Technical Academies for global FTSE 100 organizations. • LMS Visionary & Master: 15+ years of deep expertise in SAP SuccessFactors (LMS), transforming legacy platforms into dynamic ecosystems that drive technical velocity and engineering excellence. • Digital Transformation Partner: Expert at bridging the gap between "People" and "Code"—currently leading technical capability mapping to support Cloud, Data, and DevOps evolution. • Executive Stakeholder Lead: Trusted partner to CTOs and Engineering heads, managing multi-million dollar global learning budgets and high-value vendor portfolios (Coursera, LinkedIn Learning, Cloud Providers). • Regulated Industry Expert: Proven track record in high-stakes, regulated environments (Pharma/Life Sciences), ensuring 100% compliance and audit readiness while maintaining agile learning delivery. • ROI-Driven Strategy: Focused on "Federated Learning" models that reduce technical debt and increase speed-to-market through targeted, data-backed reskilling. • Leveraged Scrum Inc. Product Owner certification to drive stakeholder alignment and deliver customer‑centric solutions • SAP Certified Associate – SuccessFactors LMS Consultant, driving measurable improvements in workforce development, compliance, and organizational learning outcomes • Collaborate with stakeholders to develop comprehensive architecture and strategy for corporate learning programs • Extensive experience with various LMS products, including SAP SuccessFactors LMS & BizX, CSOD LMS, LinkedIn Learning, Docebo, Scheer IMC, SABA LMS, Compliancewire, ISOTrain, and Active Learner • Skilled in designing L&D solutions, vendor evaluation, and learning data analytics • Proficient in Oracle SQL/PLSQL, implementation, data migration, and functional expertise in the life sciences and healthcare domains

WORK EXPERIENCE

PRODUCT MANAGER/ OWNER DIGITAL LEARNING

04/2025 - Present

HALEON , BENGALURU

• Product Strategy & Road Mapping: Defined and executed long-term product vision and roadmap for enterprise-wide LMS solutions.

• Agile Product Delivery: Led cross-functional teams in agile delivery cycles, ensuring timely releases aligned with business priorities.

• Global Governance Framework: Established governance structures to standardize LMS operations across geographies, ensuring compliance and scalability.

• Process Harmonization: Streamlined and harmonized learning processes globally to drive consistency and efficiency.

• Cross-Border Stakeholder & Vendor Management: Managed diverse stakeholders and vendors across regions, fostering collaboration and alignment in complex matrix organizations.

• Operational Excellence: Drove continuous improvements in LMS operations, enhancing reliability, compliance, and user satisfaction.

• User-Centered Product Design: Championed learner-centric design principles to deliver intuitive, impactful, and engaging LMS experiences.

• System Integration & Technical Oversight: Directed integration of LMS with enterprise systems, ensuring seamless interoperability and technical robustness.

• Backlog & Delivery Management: Oversaw product backlog prioritization and delivery management to balance strategic initiatives with operational needs.

• Release & Go-to-Market Coordination: Coordinated global release cycles and go-to-market strategies, ensuring smooth adoption and compliance readiness.

• Continuous Improvement: Embedded a culture of iterative improvement, leveraging analytics and feedback to optimize product performance and learning outcomes.

SENIOR MANAGER

08/2023 - 04/2025

TEVA PHARMACEUTICALS , BENGALURU

• Streamlined ticket management by reviewing, analyzing, and classifying issues based on priority and solution type

• Transformed business needs into clear functional and technical specifications for seamless execution

• Delivered tailored solutions through customization, bug fixes, enhancements, and targeted user training

• Owned configuration governance, maintaining and optimizing configuration workbooks for accuracy and efficiency

• Designed and implemented reporting frameworks (PRD, Story reporting), ensuring actionable insights through precise report writing

• Directed production operations, ensuring stability, scalability, and smooth day‑to‑day system performance

• Led incident resolution, investigating and resolving critical, high‑impact problems with structured problem management

• Provided expert technical guidance to employees and customers, fostering knowledge transfer and adoption

• Coordinated cross‑functional collaboration with InfoSec teams, third‑party developers, and other technical stakeholders

• Drove service delivery excellence and managed projects end‑to‑end with accountability for outcomes

• Partnered with business teams to validate learning requirements and ensure functional specifications supported implementation

• Orchestrated annual software releases, application changes, and validation processes in collaboration with HR & Quality teams

• Owned Application Management Services as Product Owner, ensuring alignment with organizational goals

• Championed continuous improvement through regular performance reviews and process optimization initiatives

• Safeguarded system integrity, ensuring availability, maintenance, and robust security controls

• Supported IT audits, providing clear documentation and compliance responses

ASSOCIATE SOLUTION ARCHITECT

04/2020 - 08/2023

MERCK KGAA , BENGALURU

• Solution Architect for various integration and implementation for/with learning platform

• Solution Architect by analyzing and recommending solutions to utilize the LMS to deliver, track and measure training to meet organizational objectives

• Accountable for service delivery and project management

• Manage and develop the global HR Learning vSaaS platform

• Works closely with the business to ensure learning requirements and functional specifications are complete and capable of supporting implementation

• Coordinate and consulting of yearly software releases, application changes and validation process in cooperation with HR & EQ

• Build knowledge of the LMS and all updates to ensure full utilization of all components that enhance the delivery of learning and development through the organization

• Accountable for documentation (Workbook, Connector, technical specifications etc.)

• Manage external provider for Application Management Service

• Regular performance reviews and continuous improvements of the process

• Accountable for the availability, maintenance and security of the system

• Responsible for the overall technical implementation of the computerized system, overseeing technical implications to/from other HR Suite and further interfaces

• HPALM set-up, plan, coordinate, support test planning and execution, test packages creation

• Responsible for IT audit questions and support

• Responsible for functional LMS support

• Support all programs and implementations that include an LMS component

Cornerstone OnDemand LMS Consultant & Team Manager

07/2019 - 04/2020

Cognizant Technology Solutions , CHENNAI

• Leverage the LMS to provide management and delivery of learning activities using leading adult learning practices

• Develop and maintain dashboards and companywide views into Learning Programs activity which will drive operational efficiency and be used as the measuring tools for metrics of the Learning Program’s team performance

• Provide technical assistance & support for incoming queries and issues related to the Cornerstone platform

• Monitor service desk for tickets assigned to the queue and process first- in first- out based on priority

• Provide catalog management services Respond to email messages for customers seeking help

• Properly escalate unresolved queries to the next level of support

• Track, route and redirect problems to correct resources

• Utilize excellent customer service skills and exceed customers’ expectations

• Knowledge of SCORM or AICC principles to partner with in-house developers or external vendors to ensure receipt of content in the correct format for publishing and to maximize LMS rep

• Maintain the Cornerstone Learning and Connect environments

• Provide support for the Cornerstone Learning and Connect environments

• Contributes to completion of learning programs or projects that impact internal customers

• Build knowledge of the organization, processes and internal customers

• Communicate with HR Systems team to understand and resolve issues

• Build rapport with Human Resources team to effectively support the programs they are interested in rolling out

SuccessFactors LMS Consultant

01/2019 - 06/2019

Cognizant Technology Solutions (Norway) , CHENNAI

• Worked as an LMS & JAM Consultant involving in the Project starting from the Kick Off meets to till Go-live. (Current stage Iteration 3- UAT stage).

• Conducted Workshops on Business Requirements and created work books for accrual rules, period end rules, workflows.

• System configuration in accordance with Solution Design & Configuration Workbook / Business Blueprint

• Prepared the Process Documents and Gap Analysis trackers.

• Setting up a new account in Provisioning and Creating the Super Admin.

• Creating Event-Reason Derivation Rules, Creating Workflow Derivation Rules and Managing Role-Based Permissions

• Importing Employee Data and HRIS Sync to integrate other Success Factors LMS & JAM modules.

• Worked on employee uploads and data loads

• Create Mass Changes based on Client requirements.

• Preparation & Execution of Test Cases / Test Plans / Test scripts

• Solution Design & Architecture - Responsible for solution architecture and solution design. Designed a globally scalable SAP Success Factors LMS & JAM solution in accordance with the business processes. Conducted iteration workshops to gather requirements.

• Configuration - Was responsible for configuration of LMS and integrating them with the Employee Central system.

• Data - Was responsible for data gathering by conducting Data workshop and uploaded the learning data.

• Involved in gathering business requirements to identify and adapt the existing legacy features.

• Create data gap analysis documents to help the business user in understanding the data gaps that currently exists.

• Configured Roles Based Permissions and security setup.

• Configured Workflows and worked on data imports.

• Home page configuration with various portlets and company’s logo as per business requirement.

• Configured Propagation and Association.

• Solution proposed on using Single Domain & Multi Domain setup

• Configured various settings in provisioning e.g. Company Settings, Copy Permission Roles from another instance, Copy Company Settings, import and export configuration Settings.

• Creation of user groups, profiles and assignment of role-based permission.

SuccessFactors LMS Consultant

10/2018 - 05/2019

Cognizant Technology Solutions (Norway) , CHENNAI

• Managed project according to the standards of SAP SuccessFactors methodology

• Demonstrated the knowledge of system configuration in accordance with Solution Design and Configuration workbook and SuccessFactors best practice

• Provided solutions on integration with SuccessFactors with 3rd Party systems and SAP HRIS solutions

• Prepare Functional Specification Documents and design programs with Logical information.

• Serve as an intermediary between customer IT and Business owners, and the full team which includes in the training and change management process

• Manage the implementation of Single Sign-On between Intranet, LMS and Vendors

• Developed and maintained full scale project and implementation plans for Learning module

• Design LMS solution that enables departments manage their training based on unique business rules

• Train advanced users and business owners how to automate administration of the LMS application

• Lead Configuration of LMS with technical team to insure business requirements are expressed into the LMS application.

• Prepare the Test Scripts and Test Cases according to Business Scenarios.

• User and Admin manuals and Job Aids development

SuccessFactors LMS Consultant

02/2018 - 10/2018

Cognizant Technology Solutions , CHENNAI

• Developed full scale project plans

• Leading the planning and implementation of project

• Identify the current business structure and then implement & configure the LMS to suit the consumer requirement

• Conduct workshop with Business stakeholders to collate feedback and unify/standardize business process

• Identify and mitigate the problems in workflow procedures and available functionality, and makes recommendations based on analysis of observations

• Executed the technical configuration and administrative configuration

• Implemented end to end process for LMS requirements individually

• Migrated legacy system data to SF LMS

• Worked with RBP, Proxy management, pick list updating, language packs etc

• Develop and maintain knowledge base and supporting documentation regarding administrative access and function of LMS

Application and Integration Lead

03/2017 - 01/2018

Cognizant Technology Solutions , CHENNAI

• SuccessFactors Project Plan Preparation

• SuccessFactors LMS Project Kick-Off

• LMS project Team Orientation Engaged in 3 days’ requirement gathering sessions with client

• Solution document designing

• Worked with data models configuration, worked with RBP, API and connectors in success factors

• Configuration to make LMS live for 3500 Employees

• Configuration and integration of SuccessFactors BizX with LMS

• Configuring LMS in Staging Server which involves Administrative configurations, APM configurations, Connector Configuration, Data load through Connectors, Integration with SuccessFactors BizX, Single Sign-On implementation, References loading, Notification mail customization, setting up i-content server for loading content

• Security, Domain, Domain restrictions & role management configuration, landing page setting

• Test cases preparation, Development & Unit testing in LMS Staging Server

• LMS Production Server Configuration

• User acceptance document preparation & User Acceptance training

• Recommend solutions for long term contractors and short-term contractors to meet training regulatory requirements

• Reporting requirements for operations and maintenance departments for regulatory purpose tracking and licensing

Application and Integration Lead

07/2016 - 02/2017

Cognizant Technology Solutions , CHENNAI

• Hands on experience in system architecting, designing, implementing and testing.

• Assit/Lead with special projects related to the LMS or learning technologies.

• Responsible for system integration for SuccessFactors with other 3rd party systems which includes SAP, Oracle, ETQ, Workday, etc.

• Identify and mitigate the problems in workflow procedures and available functionality, and makes recommendations based on analysis of observations.

• Identify the current business structure and then implement & configure the LMS to suit the consumer requirement.

• Developed Functional Design documents, Configuration documents during implementation of SF LMS Module

• Conduct workshop with Business stakeholders to collate feedback and unify/standardize business process.

• Define and perform qualitative and quantitative approach to identify the best fit solution.

• Coordinating the formation and execution of SOW agreement with stake holders.

• Develop and maintain knowledge base and supporting documentation regarding administrative access and function of LMS.

• Monitoring the service desk incoming queue for LMS problems and resolving complex problems.

• Creative problem solving and cost-effective outsourcing.

• Build management and creating install release package for end users.

Team Leader

01/2014 - 07/2016

Accenture Service Pvt Ltd. , CHENNAI

• Involved in gathering requirements from the Client.

• Created the Technical Reference document.

• Created Various Reports based on production data.

• Involved in Trouble Shooting and Support.

• Created the User Manual document

• Ensured the Application Support team delivers a professional, customer focused and high performing support service in line with agreed service scope and service levels.

• Carry out effective and timely performance management of the Application Support Team members.

• To provide support, coaching and mentoring to Application Support Team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standards.

• Maintained and improved application and software support methods, standards, KPI’s and SLA’s across all supported applications.

• Involved in the development and implementation of business continuity and service recovery plans and activities.

• Provided weekly/monthly management information reports to Client management in respect to service levels and support activities (e.g. dashboards, rag status, SLA’s, KPI’s. risks/issues).

• Involved in assistance to the Application Development team with testing and deployment of application/software changes/releases through the formal change management processes.

Onsite Coordinator

04/2013 - 01/2014

HCL America Inc., USA , CHENNAI

• Maintenance and Configuration of sites in Learning Management System.

• Gathers information from existing systems, analyzes data and time requirements. Ensures programs meet standards and technical specifications; performs technical analysis and component delivery.

• Coordinating with the Business team and identifying the gaps in configuration data and identifying the solutions for the gaps.

• Change Management.

• Provide the maintenance, support and defects fixing for production and various development environments.

• Application Configuration.

• To understand the current IT initiatives at Pfizer.

• Quarterly Patch testing in the Patch Testing environment.

Senior Software Engineer

07/2012 - 04/2013

HCL Technologies Ltd. , CHENNAI

• Involved in gathering requirements from the Client

• Proving assistance to customer’s queries using Pfizer Inc’s Success Factors Plateau LMS and guiding them to resolve the issues faced by them.

• Project Management, including planning, scheduling, controlling and managing activities over with a strong client orientation.

• Handling a five-member team and mentoring the resources.

• Conducting Client Weekly/Monthly review meetings.

• Resource Management with excellent analytical and technical skills.

• Domain Experience in Success Factors Plateau Learning Management System.

Software Engineer

12/2009 - 07/2012

HCL Technologies Ltd. , CHENNAI

• Providing assistance to customers in resolving their configuration issues

• To generate audit trail reports using TOAD.

• To monitor the server for any outages and inform the customers about the same by proving 24*7 round the clock support

• To open Change Control to address any configuration changes requested by the customers

• To analyze any queries returned by the Wyeth system and provide an update to the customer.

• To perform quarterly patch testing in the Pfizer’s patch testing environment to make sure the application works fine even after there are any upgrades to the system

• To get in touch with the UNIX team, Oracle Database team and work with them if the issue is related to the above-mentioned servers

• To provide weekend support in case of any planned or unplanned outages.

Knowledge Engineer

11/2007 - 12/2009

Hewlett Packard. , CHENNAI

• Involved in Analysis, Design, Coding, Testing and troubleshooting

• Programmed the database for HP’s Worldwide Sales website for workstations, laptops and PCs, such that only valid model versions are configured. Configurator also used by factories for production.

• Managed global changes to the product model to error-proof the sales of all sustaining PSG product models

• Managed pre and post-release modeling accuracy across all PSG Products & NPIs.

• To communicate effectively with sales teams worldwide to understand their requirements and then driving the IPC team to deliver them.

• Experience in SDLC, working as an Analyzer, Developer and Tester for all the Projects across PSG products.

EDUCATION

B. TECH (COMPUTER SCIENCE)

01/2007

SRM UNIVERSITY, TAMIL NADU , TAMIL NADU

SKILLS

Technical Skills: ASP.NET, C#, Java, C, HTML, JavaScript, XML, SQL Server, Oracle, PL/SQL, WebLogic, Apache Tomcat, Windows Server, Windows OS, Microsoft Azure, AWS Basics

Soft Skills: Product Management, Agile Methodology, Stakeholder Communication, Team Collaboration, Problem Solving, Adaptability, Leadership, Strategic Planning

Tools: TOAD, HP Service Center, Putty, Fiddler, AssystWeb, Remedy, ServiceNow, JIRA, Office 365, VeevaVault, TrackWise

Other: SAP SuccessFactors LMS, Cornerstone OnDemand LMS, LinkedIn Learning, Docebo, ISOTrain, Active Learner, Digital Learning Domain Knowledge, PMP Certification, Certified Scrum Product Owner

CERTIFICATIONS

Scrum Inc. Product Owner certification

Scrum Inc.

SAP Certified Associate – SuccessFactors LMS Consultant

SAP

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