SERAPH LANGWANI

[email protected] +263786411038 Harare, Zimbabwe

PROFESSIONAL SUMMARY

Detail-oriented virtual assistant and data capturer with proven expertise in client relationship management and market research. Adept at streamlining administrative processes and supporting sales teams through effective cold calling and cold emailing strategies, contributing to a 15% increase in lead generation. Committed to delivering exceptional customer service and negotiation support to drive deal closures and enhance overall business performance.

WORK EXPERIENCE

Virtual Assistant
12/2024 - 08/2025
Tronix , Remote – Boston, MA
Led remote administrative support for multiple clients, managing over 100+ emails and schedules weekly, improving client response time by 30%
Implemented streamlined task management using Trello and Slack, increasing team collaboration efficiency by 25%
Coordinated project timelines and data entry tasks, reducing errors by 15% and enhancing overall project delivery speed
Delivered exceptional customer service and problem resolution, achieving a 95% client satisfaction rating
Data Capturer
01/2023 - 11/2024
Winfit Cargo , Harare, Zimbabwe
Streamlined data capturing processes for cargo shipments, improving data accuracy by 15% and reducing processing time by 20%
Coordinated with logistics and airfreight teams to ensure timely and precise documentation for UK to Zimbabwe shipments, supporting on-time delivery rates
Implemented quality checks that decreased data entry errors by 10%, enhancing overall operational efficiency
Maintained comprehensive records of cargo details, contributing to improved tracking and customer satisfaction

EDUCATION

Advanced Level
01/2024
B and Study Centre
Ordinary Level
01/2022
B and P Study Centre

SKILLS

Technical Skills: CRM Management, Sales Reporting, Sales Analysis, Lead Generation, Full Sales Cycle Support
Soft Skills: Negotiation, Objection Handling, Customer Service Excellence, Client Relationship Management, Follow-Up, Cold Calling, Cold Emailing
Tools: Salesforce, HubSpot CRM, Zoho CRM, Trello, Slack, Google Workspace, Social Media Platforms, Virtual Assistant Tools
Other: Market Research, CRM Tools, Agile Methodology, Time Management, Multitasking

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